Showing posts with label Website Repair. Show all posts
Showing posts with label Website Repair. Show all posts

Monday, September 1, 2014

Website Management - It's not do-it-yourself if you're not doing it!

Anyone who runs their own business knows how hard it is to keep up with a myriad of day to day tasks that go along with business ownership.  When you’re juggling the responsibilities of being CEO, CMO and HR, chances are, your Internet presence is suffering.  Websites are no longer the simplistic online brochures that they were 15 years ago; they have evolved into full scale business solutions.  They are multi-functional tools that can be used to solve a variety of problems including those related to sales, marketing, logistics, customer service and public relations issues.  In the last decade, a number of free content management systems (CMS) developed to enable anyone to establish a marketing presence on the world wide web. The rising popularity of CMS such as WordPress®, Joomla® and Drupal® has led to a dramatic increase in the number of do-it-yourselfers -- especially small business owners who decide to take on the roles of web manager, search engine optimization expert and Internet marketer.   But, it’s not do-it-yourself if you’re not doing it. 

Website Management Door to SuccessForward-thinking entrepreneurs KNOW that a good web manager is worth their weight in gold, working with you to grow your Internet business presence while allowing you to focus on the other essential aspects of owning and running a business. Website managers open the door to success by maintaining your company image, directing sales traffic, managing consumer relations and promoting your virtual real estate.  The main focus of a website manager is to keep your website up-to-date and operating smoothly.  A well-maintained and marketed website will provide a steady stream of business.
Now that you know how a website manager can help you grow your business, it’s important to know what types of skills to look for in a website manager. An effective web manager will, at a minimum, offer the following website management services:
  • Website maintenance & repair
  • Internet marketing
  • Search engine optimization
  • Content management
  • Email marketing campaign development & deployment
  • Social media marketing & management
  • Reputation Management
Not only should your website manager offer these services but they must know how to use them in the most effective ways to benefit your business RIGHT NOW.

Website Maintenance & Repair

One key aspect of locating the right website manager for your business is to ensure that they offer website maintenance services. This requires specialized skills, including in-depth knowledge of hypertext markup language (HTML), cascading style sheets (CSS) and Java to properly manage your website’s code and scripts.  All website browsers use HTML and CSS to render text and graphics and nearly all websites use some form of Java to program or control a websites’ functionality.  Today computers, mobile devices and smartphones use a multitude of Internet browsers.  Poorly written code or invalid programming can cause your site to fail to function on one or more browsers. As importantly, this issue can delay or prevent search engines from indexing your website. While research shows 76% of consumers use search engines to locate local goods and services, error riddled websites are rarely included in search results due to their poor quality.
Since website management is such a critical job, it’s important to be sure that your website manager has professional level skills.  There are two free tools that can help you evaluate the skills and expertise of a website manager or website management company.  You can use these tools to examine previous work samples and see firsthand how effectively they market their own website.
 
Code Validation Tool1.) Website Code Validation Tool – Click on the link and enter any URL address to check a web page for code errors. This tool will display the number of errors on the page. The goal of any website is to have 0 errors to ensure optimal functionality and search engine indexing.

Rank Checking Tool2.) PageRank® checker – Enter a web address to see the ranking of any page. This rating is an indication of your online marketing reputation.  It’s also an indication of the online reputation of a potential web manager. You will want your website management provider to have a rank of 3 or above.

Search Engine Optimization

Understanding the nuances of search engine algorithms and optimizing websites properly is a mandatory skill for any website manager.
Internet Marketing Statistics9 out of 10 Internet users in the United States say that Google is their preferred search engine.  Imagine having your site banned by Google. This can be the result of working with an inexperienced or overzealous website manager.  And, just because your site is completely developed and optimized when it’s launched, the work of a web manager is not finished. Web maintenance is an ongoing process. Your web manager must stay abreast of the many regular updates and changes required to keep the site properly optimized. This is crucial because if your customers and prospects cannot find you by using popular search engines, your business will be lost on the over-populated Internet.
Effective website management will help your website content rank higher in search engine results. This is especially important since 75% percent of searchers don’t scroll past the first page of search engine results.  Consumers pay the most attention to results displayed at the top of the search engine results page.  If your business doesn’t rank well in organic (unpaid) search results, or if a search yields negative or unflattering reviews for example, you’re losing a lot of potential customers looking for trustworthy, quality businesses like yours. A good web manager can help by creating informative, useful, and interesting content that contains relevant keywords ensuring your business is positioned well in search engine results.

Social Media Marketing & Management

Website Promotion Statistics
To maximize the results of your website marketing strategy, focus your resources on the avenues with the highest return on investment for your business including a social media campaign. Are you a beauty supply company wasting valuable hours a week focusing on Twitter posts?  Perhaps you heard the latest buzz about Pinterest or Instagram so you devote a few hours a week to posting information about your building supply company.  Without social media management (SMM), however, you may actually be wasting your valuable time trying to attract the wrong audience.  A social media manager can help you to focus efforts on the best media platforms to bring the fastest return on investment for your business.
Reputation management is another key component of your social media strategy. Reputation management is something to think about before your business is negatively impacted -when orders dry up or your phones stop ringing.  You need to know what people are saying about your company in real time.  Monitoring social media can alert you when someone mentions you or your employees on popular sites like Yelp, Facebook or Twitter.  Staying abreast of what others are saying about your business puts you in the best position to respond in the most appropriate way to maintain your professional reputation. You may not always be able to recover the customer but you can absolutely prevent a reoccurrence.   
Businesses have a lot of options when it comes to website management.  Let IMC Website Management take care of  maintenance, repairs and promotion. We'll manage every aspect of your website including complicated upgrades, repairs and security. We don't stop there; we take care of getting the word out about your website by effectively marketing your site to search engines, directories and social media.

© 2014 Internet Market Consulting. All Rights Reserved. Publication rights granted so long as article and byline are reprinted intact, with all links made live.

Tuesday, March 1, 2011

ALERT OSCOMMERCE WEB SITE OPERATORS!

ALERT! osCommerce web site owners, in light of the recent spike in web site hacking, specifically osCommerce web site's, it is extremely important to protect your business and your customers by upgrading your web site software and installing all security patches provided by the distributor. osCommerce is an online shop e-commerce solution available for free as an open source based software released under the GNU General Public License. While reports of hacked osCommerce web site's are on the rise all e-commerce platforms are attractive targets for hackers.

The problem with osCommerce, as well as most open source software, is a lack of support and difficulty finding information when problems occur.  Most often you are referred to forums to sift through years of posts to figure out if others have experience correcting an issue and attempting to implement their solution or "work around".  Reputable hosting companies notify their clients when their online store is at risk but most do not offer software support. There are things you can do to protect your site.  You can help prevent hacking by monitoring your server logs for unusual activity, attempts to hack a web site will appear first in server logs as errors, usually someone searching for a database. Look for unauthorized access attempts or uploads to the site without your knowledge. The problem then becomes web site owners that are not comfortable installing updates or cannot find the time to perform maintenance. If you are among the previously mentioned group of web site owners we are here to help http://www.InternetMarketConsulting.com.

Protect your customers:
  • Do Not Store Credit Card Numbers
  • Monitor Server Logs
  • Promptly Install Security Patches
  • Back up Regularly
Alternative e-commerce solutions are available, that are not open source and often automatically install security updates for a specific period of time. These alternatives range in price from $1,000-$50,000 depending on their features, support and connectivity. Just because you purchase licensed software does not guarantee protection from hackers.  You must remain diligent in monitoring logs, creating backups and installing updates when prompted. 

Another option is to hire a website maintenance company to perform regular maintenance operations, security checks and updates.  Conducting business on the Internet comes with responsibility to your customers to create a safe, enjoyable shopping experience.  The idea is to create balance between security and convenience.  If given the option most customers do not mind having to re-enter payment information if it means added security.  In fact, I recommend that people never allow a web site to store payment information, while it may be faster and more convenient no site is impervious to a determined and well-financed hacker.

Wednesday, January 6, 2010

Is Your Website Springing a Leak?

Today, I would like to share a fun and informative article written by Philippa Gamse. 


WebmastersImagine that you own a beautifully designed yacht. It looks great on the surface of the water, with superb lines, gleaming decks, a well-appointed galley… but you’re having real trouble getting out of the harbor and you can’t figure out why!

You investigate, and you find that beneath the surface your beautiful boat has a number of slow, silent, leaks. None of them are big enough to sink you on their own, so there’s no obvious immediate crisis – just a constant drain on your efficiency and your speed.

I’ve been reviewing Web traffic reports for over 10 years, and I believe that this analogy applies very well to almost all business websites. Very few sites are so terrible or have something so wrong with them that they’re clearly a disaster. Yet just about every site has some area where it’s quietly losing traffic, losing potential business or the opportunity to create relationships – or failing to attract visitors in the first place.

If you’re not regularly reviewing your traffic analysis, you can’t know for sure if your site is leak proof. In this article, I’ll show you a few of the most common areas where you can look for – and fix – those silent leaks.

1. Leaks in your Brand & Positioning

The excellent folks at MarketingExperiments online research laboratories have shown that clearly articulated and differentiating value propositions have a critical effect on Website conversion rates.  (The conversion rate is the measurement of visitors fulfilling your desired outcomes – which might include calling you, buying a product at your site, signing up for your newsletter or blog feed, etc.)  Your value proposition should be front and center on your home page. It should answer the classic question: “Why should we do business with you instead of your competition?”

Although this question isn’t a Web strategy issue in itself, it is one that many people struggle to answer. But the lack of a compelling opening message can be a major impediment to your online success.

How to check for this leak: Even if they don’t enter your site at the home page, most visitors who don’t know you will go there as the second page they look at to find out more about you and your business.  If visitors are taking a quick look at your home page and then immediately leaving, something is wrong. Your copy is failing to pique their curiosity or to answer their questions: “Can this company meet my needs?” and “Should I explore further?” You have a leak!

2. Leaks in Visitor Engagement

Popular theory says that you have 10 seconds to engage a visitor – i.e. convince them to stay on your site before they click away in search of something more interesting.

While I don’t believe that it’s quite that simple, there are some definite ways to get rid of visitors fast before they’ve had a chance to really check you out.  The best of these is probably the infamous splash page – the entry page to your site that your Web designer persuaded you to have because it “does cool stuff”. Hopefully there’s a “Skip Intro” button somewhere on the page!  In all my reviews of traffic reports I’ve seen a consistent leak of up to 30% of visitors leaving from this page alone – before they’ve ever seen who you are or what you offer.

How to check for this leak: Easy – look for the splash page in your traffic reports and see how many visitors exit at that point. If it’s more than a small percentage, you have a leak – take the page out today!

The other major area where you should watch for leaks in visitor engagement is in what are called “landing pages”. These are inside pages of your Website which turn out to be the first page that a visitor sees, usually because you have some well-indexed content that they’ve found in a search engine.

Here it’s absolutely critical to understand the visitor’s mindset. Each visitor is at your site looking for something specific, they may well have found you by accident, so they may have no idea who you are – and worse, no interest in you.

The first page that they see on your Website must engage them immediately in accordance with their needs, and it must have enough context to draw them into other areas, and to want to find out more about you. It’s not enough to give great information on this page – they’ll soak that up, and then leave.

How to check for this leak: Hopefully your traffic reports are sophisticated enough to show you which keywords bring visitors to each specific page of your site. This shows you each visitor’s “mindset”.

If visitors are leaving a page very quickly, then it probably isn’t satisfying their informational needs, so you should review the content.

If visitors are reading the page (your traffic reports should show the time spent at each page) and then leaving, you’ve given them what they wanted but failed to draw them into the rest of your site. This can be fixed with more compelling navigation and calls to action.

Either way, you have a leak!

3. Leaks in Directions & Outcomes

I’m constantly amazed by the number of Web pages that give great information and content – and then just end abruptly – perhaps with some navigation tabs if you’re lucky!

Steve Krug in his excellent book “Don’t Make Me Think!” describes how crucial it is to direct visitors to the next step that you want them to take. If you don’t do this, and rely on your visitors to figure this out for themselves, there’s a strong chance that they’ll make a different choice than the one you want – or they’ll leave your site altogether, creating leaks in your potential revenue stream.

Every page of your site needs strong calls to action that stand out visually and click directly to where the visitor can fulfill the outcome that you want (e.g. “buy now!”, “sign up for our newsletter / RSS feed”.) Pages can have more than one call to action, and there’s nothing wrong with repeating them on longer pages so that they’re always within eyeshot.

And by the way, “Back to top” is not a call to action!

How to check for this leak: If your traffic reports show this information, look at the paths that visitors take through your site – where do visitors go next from each page? If many of them are exiting the site and / or they fan out across many pages with no clear pattern or direction, you have a possible leak.

4. Leaks in your Credibility Building

MarketingExperiments research has also shown that powerful, specific, and authoritative testimonials can have a major impact on your site’s conversion rates.

Consider this statement: “Documented results show that just a few hours with [ expert ] can increase lead generation by 125%”. Imagine how much stronger that assertion would be if there were some examples of the “documented results” and some customer quotes to that effect.

However, including a page on your site called “What Customers Say” doesn’t do it – I can safely say that visitors don’t go to those pages. And it’s not just traffic reports that tell me this – whenever I ask a live audience “Would you click this link?” there’s always a resounding “No!”

How to check for this leak: This is a much more subtle leak to detect, but it’s an important one. The question here is whether you are potentially losing business because your site fails adequately to establish your value and credibility.

My recommended approach is to review your site for credibility-building content such as client lists, testimonials and case studies. You need to spread your testimonials through your site, using short one or two line excerpts that are relevant to the content of each page – whether it’s about a product or a service, or the value of subscribing to your newsletter or blog.

Make sure that all of this material is linked to from other pages so that it’s easily found by visitors. If you then experience an increase in calls, or in the quality of your leads, then you might have just fixed a leak!

© Philippa Gamse. All rights reserved. Publication rights granted so long as article and byline are reprinted intact, with all links made live.

Philippa Gamse is a Web strategy expert who spends much of her time fixing leaky Websites and other website problems. Would you like your own “Leaky Boat Website” Review? Visit http://websitesthatwin.com/leaky-boat-report.html for more information.


Philippa Gamse is a Web strategy expert who spends much of her time fixing leaky Websites. Would you like your own “Leaky Boat Website” Review? Visit http://websitesthat win.com/leaky-

boat-report.html for more information.
© Philippa Gamse. All rights reserved. Publication rights granted so long as article and byline are reprinted intact, with all links made live.




This article courtesy of SiteProNews.com